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State-owned China Eastern Airlines uses AI to improve customer experience amid avalanche of complaints

In a business that receives around one million complaints a year, the ability to handle large amounts of information is critical.That is why state-owned China Eastern Airlines is now using artificial intelligence (AI) to improve the customer experience, using the technology’s ability to handle huge amounts of data to tailor its services for individual consumers.The airline’s data labs unit is even trying to solve problems before they happen by, for example, developing a pilot service that will… Source link

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Chinese consumers shrug off impact of trade war on economy with increased spending to improve quality of life

China’s consumers, among the world’s biggest spenders on goods and services, appear determined to spend their way through their nation’s slowest economic growth pace in decades, even as Beijing’s tit-for-tat tariffs on US products add to the cost of imports.One in three consumers said they were spending more money on consumer goods and services, and one in five said they would increase spending over the next 12 months, according to a UBS survey of 3,000 respondents in May. Both responses were… Source link

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Vietnam 

HCM City helps neighbouring provinces improve food quality – Economy – Vietnam News | Politics, Business, Economy, Society, Life, Sports

    Nguyễn Ngọc Hòa, deputy director of HCM City’s Department of Industry and Trade, said that food sold at supermarkets should meet VietGap (Vietnamese Good Agricultural Practices) or global standards. VNS Photo Văn Châu HCM CITY – Authorities in HCM City are helping neighbouring provinces produce safe foods as 80 per cent of seafood is supplied by other cities and provinces to the city. Safe supply chains are crucial to ensure that farm and fishery produce are supervised, according to Phạm Khánh Phong Lan, head of the city’s Food Safety Management Board. To find safe food supply sources for…

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Vietnam 

Local firms need to improve capacity when joining EVFTA – Economy – Vietnam News | Politics, Business, Economy, Society, Life, Sports

SMEs should be considered the main subject and given priorities in the EVFTA. — Photo baodautu.vn HÀ NỘI — Improving corporate governance capacity is a major challenge for businesses, especially small-and-medium sized enterprises (SMEs) when joining the EU-Việt Nam Free Trade Agreement (EVFTA), requiring the Government to have policies and mechanisms to facilitate their operation. Vũ Tiến Lộc, chairman of the Việt Nam Chamber of Commerce and Industry (VCCI) made the statement at the dialogue on EVFTA and IPA: opportunities for businesses held in Hà Nội on Monday, one day…

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Singapore 

Teenagers turn to The Straits Times to improve their English, Singapore News

“Hence, (these activities) help them to be able to read through longer articles, learn to sieve out important information and accurately answer comprehension questions.” For home-schooled teenager Sarah Teo, reading the commentaries and news analysis of political news in The Straits Times is a regular affair. The 15-year-old is a member of Homeschool Model United Nations, a simulation of the United Nations and other international bodies comprising her teenage peers. She and the other members take on roles as delegates and ambassadors on UN committees and debate real-world issues. “When…

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Vietnam 

Japanese helps VN to improve equity market transparency – Economy – Vietnam News | Politics, Business, Economy, Society, Life, Sports

The Japan International Cooperation Agency (JICA) and the State Securities Commission (SSC) on June 20 jointly held a seminar to launch the “Project for Capacity Building on Improving Fairness and Transparency of Việt Namese Equity Market”. — Photo JICA HÀ NỘI — A project was launched on Thursday during a seminar in Hà Nội to enhance the fairness and transparency of the Vietnamese equity market. The Japan International Cooperation Agency (JICA) and the State Securities Commission (SSC) jointly held the seminar on June 20. At the event, JICA’s team of…

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Vietnam 

Germany helps improve Viet Nam’s SMEs via innovation programme – Economy – Vietnam News | Politics, Business, Economy, Society, Life, Sports

  Participants at the workshop introducing the Central Innovation Programme for Small- and Medium-sized Enterprises in Berlin. — VNA/VNS Photo BERLIN  The Central Innovation Programme for Small- and Medium-sized Enterprises (SMEs), also known as ZIM, was introduced to Vietnamese and German firms and organisations at a workshop in Berlin on Wednesday. The ZIM programme has been carried out within the framework of a letter of intent on scientific and technological cooperation signed in December 2012 between the Vietnamese Ministry of Science and Technology (MoST) and the German Federal Ministry for Economic…

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China 

Can China improve its image to foreign travelers who are put off by internet, visa and payment issues?

The recent frenzied discussions about China’s engagement with the world tend to focus on trade tariffs and technology transfers, but one area where China consistently underperforms compared to other nations continues to be overlooked – attracting overseas tourists.The dramatic growth in Chinese citizens travelling overseas is a well-known phenomenon across the globe. As many as 140 million tourists from China choose to holiday and contribute to the economies in foreign countries every year, and… Source link

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Vietnam 

VN needs to improve economic resilience: experts – Economy – Vietnam News | Politics, Business, Economy, Society, Life, Sports

  Hà Tây Chemical Weave Company Limited in Hà Nội’s Đan Phượng District specialises  in producing footwear products. Vietnamese firms are urged to enhance competitiveness. — VNA/VNS Photo Trần Việt HÀ NỘI — It is critical to improve the resilience of the Vietnamese economy to withstand and recover from external shocks, experts told a conference in Hà Nội on Wednesday. Senior economist from the Bank for Investment and Development of Việt Nam Cấn Văn Lực spoke at the conference about economic stability and business competitiveness held by the Institute for Brand and Competitiveness Strategy. Lực said…

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