Singapore 

New ride-hailing firm FastGo apologises after accidentally revealing e-mail addresses of 300 drivers, Singapore News

SINGAPORE – The latest entrant in the ride-hailing market has apologised after accidentally revealing the personal e-mail address of about 300 drivers. Vietnamese start-up FastGo, which started driver registration on Monday (April 1), sent an e-mail on Friday to interested drivers requesting documents to complete their sign-up. But it copied the e-mail addresses in the “To” field when sending out the request so the contacts were visible to all recipients. The firm should have used the BCC option – blind carbon copy – to conceal the e-mail addresses of other…

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Singapore 

SingPost apologises for ‘overzealous’ Bras Basah employee who ‘scribbled’ on woman’s parcel, Singapore News

A woman paid $54 for a parcel to be delivered to her sister — who had a ‘rude ‘shock’ upon receiving the gift as its packaging had ‘ugly scribbles’ on it. In a Facebook post on March 27, Ms Eliza Ong shared the unpleasant experience she had at SingPost’s Bras Basah Complex Post Office. Ms Ong had visited the post office on March 19 to mail a parcel containing “mainly snacks and beauty products” to her sister in New Zealand. According to her, an employee at the counter started “interrogating”…

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Singapore 

Gojek driver in dispute with elderly passenger apologises: “I’m facing a lot of stress”, Singapore News

The Gojek driver seen in a heated dispute with an elderly passenger over a $7 fare discrepancy has come forward to give his side of the story. A video circulating online shows the dispute, which started due to how the passenger was quoted $14.10 on his app when booking the ride, while the fare was $21.10 on the driver’s app. A Gojek spokesman told Stomp in a statement that it has since taken swift action to resolve the matter with both parties. In a Facebook post on Saturday (March 30),…

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Singapore 

Marine Parade Town Council apologises for relocating two cats to Harbourfront, Singapore News

SINGAPORE – Social media has lit up with posts questioning the “relocation” of two cats from a housing estate in Marine Parade to Harbourfront, which led to the death of one of the animals. The Marine Parade Town Council has since apologised, saying that its staff made a “misjudgement” in moving the cats, which should have been sent to the Agri-Food and Veterinary Authority instead. But it also urged residents to play their part “as responsible pet owners”, highlighting how it had received “more than 45 feedback since 2016 from…

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Singapore 

SIA apologises for cancelled flight after plane ‘comes into contact’ with aerobridge at Newark in US, Singapore News

A homebound Singapore Airlines flight from Newark in the United State’s New Jersey was cancelled after it came into contact with an aerobridge on Saturday (March 23). A Singapore Airlines spokesman said on Sunday that flight SQ22, which arrived in Newark on Saturday, was parked at the airport’s designated parking bay when an aerobridge “came into contact” with its left engine. According to the spokesman, the incident occurred while the aerobridge was being connected to the aircraft door for passengers to disembark. There were 150 passengers and 17 crew on…

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Singapore 

Wet market operator apologises for flyers carrying Hindi instead of Tamil translation, Singapore News

A wet market operator whose flyers drew flak for having a Hindi translation instead of a Tamil one has expressed remorse over his mistake and intends to print apology letters, which will be displayed publicly. The flyers were meant to inform the public about the relocation of the wet market at Admiralty Place mall to a new area next to Woodlands East Neighbourhood Police Centre. The announcement on the flyers was printed in English and translated into three other languages: Chinese, Malay, and what was meant to be Tamil but…

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Ecommerce 

JD Finance apologises for potential user privacy infringement after customer screenshots stored online

The finance arm of Chinese e-commerce giant JD.com has apologised for a potential user privacy infringement case after a customer posted a video on Weibo showing that the Android app for JD Finance stored user screenshots without permission. The screenshots were filed under a folder in JD Finance, according to the video posted on Saturday, in which the user asked, “Why is JD Finance keeping a screenshot of my bank card? What you want to do [with it]?” The company said the problem of cached… Source link

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Singapore 

Nanyang Girls’ High apologises after teacher pulls on students’ bra straps , Singapore News

Nanyang Girls’ High School has apologised on behalf of one of their teachers who pulled on several students’ bra straps, causing them distress. The teacher in question was conducting a routine uniform inspection last Tuesday (Jan 22), and was checking that the colour of bra straps worn were in compliance with the school rules.  As the form teacher was male, the checks were conducted by a female teacher.  An unhappy parent contacted Shin Min Daily, and according to the report, complained that the teacher’s conduct was inappropriate.   While she understands that since Nanyang Girls’ High’s uniforms are…

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Singapore 

SingPost apologises for service failures during year-end peak season, even as postmen pull extra hours, Singapore News

SINGAPORE – SingPost on Monday (Jan 14) apologised to customers for its recent service failures, which it said were due to a “tremendously busy” peak season in November and December that was “beyond forecasts and expectations”. Due to an increase in the volume of packages, SingPost’s postmen had to make an extra 20 doorstep deliveries on average daily, as well as work beyond their usual hours, SingPost said in a Facebook post. “We hired extra resources, recalled personnel and activated teams from the corporate office on Saturdays just to meet…

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Singapore 

Irvins Salted Egg apologises for dead lizard found in fish skin snack packet, offers refunds, Singapore News

Singapore-based food company Irvins Salted Egg is offering refunds for batches of its popular snack after a Bangkok customer found a dead lizard coated with salted egg in a half-eaten packet. Irvins Salted Egg manufactures all its products in Singapore. Ms Jane Holloway, 38, who lives in Bangkok, said in a Facebook post last Friday (Dec 28) that her mother and brother had eaten half the bag of Irvins Salted Egg Fish Skin before they discovered the dead reptile. Describing it as “so disgusting”, she wrote: “How can this happen?…

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